"We take our responsibility of caring for the artworks very seriously, and whether framed or unframed we package artworks with the upmost care and protection using high quality sustainable materials."
ARTWORK SHIPPING COSTS & INTERNATIONAL TAXES
Artwork shipping costs are calculated according to artwork size, framing and delivery location. All artworks are covered by insurance when in transit.
Please do get in touch if you are uncertain and would like any assistance.
ORDER DISPATCH & LEAD TIMES
We endeavour to dispatch orders as quickly as possible. If we have the artwork(s) in stock, we aim to package and send within 24 – 48 hours of receipt. If we need to request the artwork(s), this will vary but we will be in touch to discuss.
If you have purchased a framed artwork and it requires framing to order, our standard framing turnaround is 2 – 4 weeks. We always try to fulfil requests if required for a certain date, please let us know and we will do our best to accommodate a faster turnaround for you.
PACKAGING & SUSTAINABILITY
ARTWORK DELIVERY & TRACKING
Artwork deliveries are always tracked and we use professional artwork couriers when necessary. You will receive tracking details as soon as your artwork has been shipped. Where possible we are always in touch to notify you when your artwork is ready and will endeavour to cater to any special requests regarding shipping. You can notify us if there is a particular day that would be more suitable to receive your artwork.
We take every care to ensure that your purchase reaches you safely. However, if there is any damage to your order when it arrives, please notify us via email or phone within 24 hours and we will talk through options with yourself. Unfortunately we will not be liable to help if you leave notifying us for a longer period of time, we are also not liable to any damage due to hanging work that we have not hung ourselves.
Please do not hesitate to contact us if you have any questions regarding shipping and delivery or would like assistance with your order.
We understand that purchasing an artwork is a personal experience and endeavour to help you visualise the piece in your home as much as possible prior to purchase.
If for any reason you are not happy with your order you may request a full refund within 5 working days of receiving the artwork, please notify us via email with the full artwork details and reason for the return. Once the artwork has been safely returned, undamaged, we will refund your monies via bank transfer or PayPal.