SHIPPING & RETURNS


"We take our responsibility of caring for the artworks very seriously, and whether framed or unframed we package artworks with the upmost care and protection using high quality sustainable materials."

CHRISTMAS SHIPPING DEADLINES

Please order framed works by Friday 4th December and unframed works by Monday 14th December. If you are ordering from overseas, please get in touch at info@smithsongallery.co.uk or +44 7779 656083 for specific shipping deadlines.

*If you miss these dates don't panic, we'll see what we can do. Please note that these dates are advisory and we cannot be held responsible for any artworks that do not arrive in time for Christmas.

PACKAGING & DELIVERY

Artwork shipping costs are calculated according to artwork size, framing and delivery location. We take our responsibility of caring for the artworks very seriously, and whether framed or unframed we package artworks with the utmost care and protection using high quality sustainable materials. Unframed works are always packaged flat to ensure artworks arrive in excellent condition, however if you would prefer your artwork rolled please get in touch to discuss options.

Artwork deliveries are always tracked and we use professional artwork couriers when necessary. You will receive tracking details as soon as your artwork has been shipped. Where possible we are always in touch to notify you when your artwork is ready and will endeavour to cater to any special requests regarding shipping. You can notify us if there is a particular day that would be more suitable to receive your artwork.

We take every care to ensure that your purchase reaches you safely. However, if there is any damage to your order when it arrives, please notify us via email or phone within 24 hours and we will talk through options with yourself. Unfortunately we will not be liable to help if you leave notifying us for a longer period of time, we are also not liable to any damage due to hanging work that we have not hung ourselves.

Please do not hesitate to contact us if you have any questions regarding shipping and delivery.

 

Returns

We understand that purchasing an artwork is a personal experience and endeavour to help you visualise the piece in your home as much as possible prior to purchase.

If for any reason you are not happy with your order you may request a full refund within 5 working days of receiving the artwork, please notify us via email with the full artwork details and reason for the return. Once the artwork has been safely returned, undamaged, we will refund your monies via bank transfer or PayPal.