TERMS AND CONDITIONS

Purchasing & Payment

Please note the prices shown for the artwork on the website do not include postage and packing. This is calculated once the customer has filled in their shipping information at checkout.

Payment can be processed via credit card, debit card, paypal, cash on delivery or bank deposit, and you will receive a receipt via email.

If you have any queries and would like to speak to us directly please contact us on 00 44 7779 656083 or info@smithsongallery.co.uk and we would be happy to answer any questions you may have. We are always more than happy to send extra photos of artwork you are considering if required.

Dispatch & Delivery

We endeavor to dispatch orders as soon as possible. We aim for artwork to reach you within 5 days of purchase, however this may vary due to framing requirements. 

We send all unframed limited edition prints using Royal Mail Special Delivery, international Delivery may vary. Framed and one off artworks will be delivered via courier of which we will arrange details with you. Please note, if you are based in the Bristol area the work will be hand delivered to you where possible.

Cancellation of order by Smithson

We reserve the right to cancel any order if the artwork ordered was listed at an incorrect price or if there is insufficient stock to cover the order. If this is the case we will notify you as soon as possible and of course offer you an alternative option, if nothing is suitable we will refund any money credited to us. We will not be liable to pay any additional compensation for disappointment suffered.

Returns & Refunds

We take every care to ensure that your purchase reaches you safely. However, if there is any damage to your order when it arrives, please notify us via email or phone within 24 hours and we will talk through options with yourself. Unfortunately we will not be liable to help if you leave notifying us for a longer period of time.

If for any reason you are not happy with your order you may request a full refund within 7 days of receiving the artwork, please notify us via email with the full artwork details and reason for the return. Once the artwork has been safely returned, undamaged, we will refund your monies via bank transfer or paypal.

Confidentiality

All confidential information, including credit card details, are held securely. Customer details are not passed to third parties and are used only in accordance with the Data Protection Act. From time to time we may use your details to inform you of Smithson news such as forthcoming exhibitions, please indicate when placing your order if you do not wish to receive such communication.

Company Information

Smithson is a UK based art gallery selling original artworks and limited edition prints.

Smithson is a trading name of Smithson Gallery Ltd, which is a company incorporated in England and Wales and registered under company number 07102381. Registered address is c/o Bishop Fleming, 16 Queen Square, Bristol, BS1 4NT, Phone number 00 44 7779 656083, Email info@smithsongallery.co.uk.

Indemnity

You agree to indemnify us against any claims, losses, liabilities, damages and expenses (including legal fees), arising out of your use of this site.

Consumer Rights

None of the above Terms and Conditions affects your statutory consumer rights.